fEEDbACK AND COMPLAINTS

Feedback

We value feedback from our students and participants, our trainers and staff, employers, industry representatives and community stakeholders. 

Your feedback helps us understand what we are doing well and where we can improve. We welcome feedback about our training, assessment, any of our services and your overall experience with Central Desert Training. 

Feedback can be provided at any time through our surveys, discussions with staff, completing our Feedback Form or by contacting us directly. All feedback is reviewed and used as part of our continuous improvement processes to help improve the quality of our services.

Our short feedback form is here: CDT Feedback form

Complaints and Appeals

We are committed to providing quality training and supporting our students and stakeholders. If you are unhappy with any part of our services you have the right to make a complaint or appeal a decision. 

This process is available to anyone who interacts with Central Desert Training, including participants and students, our trainers and staff, employers, industry representatives and community stakeholders. We take all concerns seriously and aim to resolve issues fairly, respectfully and as quickly as possible. Our complaints and appeals process is free and confidential. 

You can make a complaint or appeal in the way that works best for you.

This may include speaking with a staff member, completing our Complaints and Appeals Form, sending us an email, asking a support person to help you or contacting us in another suitable way.  

Please contact us if you would like help to lodge a complaint or appeal, or to receive a copy of our Complaints and Appeals Policy.

Our complaints and appeals policy and procedure is here: CDT Complaints and appeals policy and procedure

Our complaints form is available on this link: CDT complaints form

Our appeals form is available on this link: CDT Appeals form